Frequently Asked Questions
Everything you need to know about ordering from Aura.
📦 How long does shipping take?
Most orders ship within 1–3 business days. US delivery typically takes 7–14 days, and international orders take 10–21 days depending on your location.
🚚 Do you offer free shipping?
Yes! We offer free shipping on all US orders over $50. Just add your items to the cart and the discount will apply automatically at checkout.
🔄 What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Visit our Return & Refund Policy page for full details.
📍 How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Click the link in the email to follow your package in real time.
🌍 Do you ship internationally?
Yes, we ship worldwide! Please note that international customers are responsible for any customs fees, duties, or import taxes that may apply in their country.
💳 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay for a fast, secure checkout experience.
❓ Still have questions?
We're happy to help! Reach out to our team and we'll get back to you within 24 hours.
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