Return & Refund Policy
We want you to love every Aura product. If something isn't right, we've got you covered.
✅ Our Return Policy
We accept returns within 30 days of delivery, provided the item meets the following conditions:
- Item is unused and in its original condition
- Item is in its original packaging
- You have proof of purchase (order number or confirmation email)
💸 Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.
🚚 Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.
❌ Non-Returnable Items
The following items cannot be returned:
- Opened or used personal care items (for hygiene reasons)
- Digital products or custom/personalized orders
- Items returned after the 30-day window
Need to start a return?
Email us at theaura@zohomail.com with your order number and reason for return. We'll take it from there!
Contact Us →